FAQs | Melorra

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Frequently Asked Questions

QIs jewellery from Melorra 100% real and certified?

Absolutely. Our entire collection, be it yellow, white or rose gold, is 100 percent pure gold, through and through. We use 22karat and 18karat real gold to make our jewellery across all categories. Our diamonds and gemstones too are completely original and certified. We have the SGL and IGI certification to authenticate our diamonds and gold. Furthermore, Melorra is an all-inclusive Hallmarked jewellery Brand.

QWhat is your Return Policy?

QHow do you ship the product?

QWhat's the idea behind fashion-inspired jewellery?

QCan I exchange my Melorra Jewellery?

Yes, we offer an exchange within 30 days for the entire value. We also have a lifetime exchange policy which offers 90% exchange value across all jewellery categories. The timelines for the Lifetime Exchange start post the 30-day refund threshold. The process of exchange starts with a quality check of the product; after which, we provide the exchange value. You can then use that value to purchase any other product from our collection.

QWhat is the mode of payments you offer?

QAre there any additional or hidden costs?

QWhat is the estimated delivery time for Melorra products?

QDo you ship all over India?

QDoes Melorra have an offline store?

QCan I exchange my Melorra Jewellery?

Yes, we offer an exchange within 30 days for the entire value. We also offer a Lifetime Exchange on all purchases made from Melorra. The product and the original product certificate can be returned for buy-back or exchanged with making charges deductions and Rs.500 for processing charges, based on its current market value. For gold jewellery, we offer 100% of gold value at current market rate, and for diamond and gemstone jewellery, we offer 100% of gold value and 90% of diamond/gemstone value at current market rate.

QDoes Melorra have an offline store?