FAQs
Is jewellery from Melorra 100% real and certified?
Absolutely. Our entire collection, be it yellow, white or rose gold, is 100 percent pure gold, through and through. We use 22karat and 18karat real gold to make our jewellery across all categories. Our diamonds and gemstones too are completely original and certified. We have the SGL and IGI certification to authenticate our diamonds and gold. Furthermore, Melorra is an all-inclusive Hallmarked jewellery Brand.
What is your Return Policy?
We have a 30-day return policy. Which means that you have 30 days from the date of delivery to request for return. Once you raise the return request, we will arrange for a pickup within the next 48 hours from your doorstep. You will get 100 % refund to your bank account or you can use the same amount for your next purchase at Melorra.
How do you ship the product?
Our logistics partners are Sequel Global Logistics & Ecom Express. We ship our products with tamper proof package and all our products are insured until it reaches you.
What's the idea behind fashion-inspired jewellery?
When your apparel can be inspired by fashion, why can’t your jewellery be? We believe that every millennial woman should always let her clothes, as well as her jewellery be on point, and on par with the latest fashion trends. Hence, every single piece of jewellery at Melorra is inspired by fashion, and designed to be in tune with the latest trends from the fashion industry.
What is the mode of payments you offer?
We have 4 modes of payment at the moment - Cash on Delivery, Card on Delivery, Net banking and debit/ credit Card payment. The cash on delivery and card on delivery option is available at select locations only.
Are there any additional or hidden costs?
No, there are no additional or hidden costs. Only 3% GST, which is already added to the price of the jewellery that you see on the website.
What is the estimated delivery time for Melorra products?
Our delivery timeframe for your order would be 12- 15 business days. However, if you buy jewellery from our quick ship category, it will be dispatched within the next 24 hours of the order.
Do you ship all over India?
We ship to over 25,000 Pincodes, which includes cities like Delhi, Guwahati, Mumbai, Raipur, Hyderabad, Chennai, Patna, Bangalore and many more. Please contact our Customer Service team for more information.
Can I exchange my Melorra Jewellery?
Yes, we offer an exchange within 30 days for the entire value. We also offer a Lifetime Exchange on all purchases made from Melorra. The product and the original product certificate can be returned for buy-back or exchanged with making charges deductions and Rs.500 for processing charges, based on its current market value. For gold jewellery, we offer 100% of gold value at current market rate, and for diamond and gemstone jewellery, we offer 100% of gold value and 90% of diamond/gemstone value at current market rate.
Does Melorra have an offline store?
Yes, we currently have 5 experience centres with 1 in Bangalore, 3 in Delhi and 1 in Bhopal. You can now visit our centres, try on jewellery or know more about the latest fashion trends, all in one place! Bangalore - Brigade Orion Mall Delhi - DLF Promenade, DLF Avenue, Vegas Mall, Bhopal - DB City Mall